Privacy Policy
We at Richprize Casino take the protection of your personal data seriously and are committed to handling it with care, transparency and in accordance with best practices. This policy explains what information we gather when you visit our site or play with us, why we need it, and how we keep it safe.
Information We Collect
When you create an account or use our services we collect personal data that you provide directly. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details such as card information or bank account data needed to process deposits and withdrawals.
We also gather technical and usage information automatically. This may comprise your IP address, browser type and version, device operating system, pages you visit, time spent on each page, and actions taken on the site. In compliance with gambling regulations we may request additional verification documents such as proof of identity, address or source of funds.
How We Use Your Information
We use the data we hold to deliver and improve the services you expect from us. This includes creating and managing your account, processing transactions, verifying your age and identity to meet legal obligations, preventing fraud and money laundering, and providing customer support.
With your consent we may also use your contact details to send personalised offers, promotions and updates about new games or features. You can withdraw this consent at any time. We further analyse usage patterns to understand how our site is used so we can enhance the player experience and develop better content.
Sharing and Disclosure
We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who help us operate the casino. These include payment processors, identity verification agencies, marketing service providers, and professional advisers who are all bound by strict confidentiality obligations.
We may also disclose data where required by law, for example to licensing authorities, regulatory bodies, law enforcement agencies or courts when we have a legal duty to do so. In the event of a business transfer or merger, your information may be passed to the new operators under the same standards of protection outlined here.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session and analyse site performance. Some cookies are essential for the site to function correctly, while others help us understand visitor behaviour and improve functionality.
You can manage your cookie preferences through the cookie banner or your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the site. We also work with trusted third-party analytics providers who collect anonymised data to help us improve our services.
Data Security
We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While we do our utmost to safeguard your data, no online system can guarantee complete security.
Your Rights
You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of any inaccuracies, and in certain circumstances to ask for deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.
To exercise any of these rights, please contact our customer support team. We will respond within one month, though this may be extended in complex cases. We may need to request specific information from you to confirm your identity before we can act on your request.
International Transfers
Some of our service providers are based outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as standard contractual clauses approved by the relevant authorities.
Retention of Data
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. This is typically six years after account closure to satisfy gambling and anti-money laundering rules, though some technical data may be deleted or anonymised sooner.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be posted on this page with the effective date clearly shown. We encourage you to review it periodically. Significant changes that affect how we use your data will be notified directly where possible.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing the address listed in the footer of our website. We are happy to discuss and clarify any aspect of our practices.
This policy was last updated on 15 March 2025.